Written and Narrated by
Robert Prentice, J.D.
Business, Government & Society Department
McCombs School of Business
The University of Texas at Austin
“In the book he wrote about his crimes, disgraced lobbyist Jack Abramoff – Casino Jack – asked: “What was I thinking?” This is a familiar refrain among white-collar criminals. Why can they see their ethical failings in retrospect, but not earlier when it really mattered?
Part of the explanation is what professors Ann Tenbrunsel and David Messick call ethical fading. Imagine that you work for a company in internal audit and your boss asks you to inappropriately massage some earnings numbers. And it happens to be the week that the company is deciding whom to lay off in the most recent round of cutbacks. And you want to keep your job, of course. It is possible that you will not even notice the ethical dimensions of the action you have just been asked to take by your boss. These ethical dimensions may just fade from view.
Ethical decisions are often made almost automatically by the parts of our brain that process emotions. Only later do our cognitive processes kick in. When we think we are reasoning to an ethical conclusion, often all we are really doing is searching for rationalizations to support the decision that we have already made instinctively.
As time distances us from the decision we have made, the ethical issues may start to reappear. We may feel the need to reduce the cognitive dissonance that results from the conflict between our view of ourselves as ethical people and the unethical action that we have committed. Studies show that offering people an opportunity to wash their hands after behaving immorally is often enough to restore their self-image. There is a reason we talk about starting with a “clean” slate.
Even if our minds cannot cause an ethical issue to fade from view, a process known as moral disengagement can mitigate the sting of an unethical decision. Moral disengagement is a process by which our brain enables us to turn off our usual ethical standards when we feel the psychological need to do so, just like we would turn off a TV when a show comes on that makes us uncomfortable.
Studies show, for example, that people who want to buy an article of clothing that they know was manufactured with child labor will suddenly view child labor as less of a societal problem than they thought before. Moral disengagement allows us to suspend our personal codes of ethics, yet continue to view ourselves as ethical people.
There is no easy cure for ethical fading and moral disengagement. Our only option is to be vigilant in looking out for ethical issues and equally circumspect in monitoring our own actions and rationalizations.”